Shop Policies
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Purchasing Information
My jewelry is available from the website, by special order, or by appointment at my studio in Lake Zurich, Illinois Each piece of jewelry is individually crafted. While some designs can be created again, there will be slight variations. Custom & special orders - must be paid in full before work will begin. Mailing date will be decided upon ordering. Accepted forms of Payment- PayPal is preferred, but Visa, MasterCard, and Discover as well. 
Returns and ExchangesReturns and exchanges
I gladly accept returns and exchanges. Contact me within: 14 days of delivery Ship items back within: 30 days of delivery I don't accept cancellations. But please contact me if you have any problems with your order. Custom or personalized orders can't be returned or exchanged. I can't take them back unless they are damaged in transit. Please follow these steps when returning an item for refund: 1. Each item to be returned should be in the same condition that it was received, with all identifying tags, and in the original packaging. 2. The buyer is responsible for return shipping and insurance costs. 3. I will issue a full refund within 3 days of verifying return of the item. Your complete satisfaction is the most important part of my business. I want you to enjoy wearing my fine jewelry for years to come. Shipping Policy
All items listed are shipped 1-2 business days after receipt of payment via USPS with delivery confirmation (U.S. only). Items paid for via e-check through PayPal will be shipped after your e-check has cleared. If you would like upgrade shipping or insurance on your items, please e-mail me for pricing (U.S. only). If your home and PayPal addresses do not match, your order will be mailed to the address listed on your PayPal account.
I gladly repair my jewelry if it is damaged due to normal wear and tear or a design flaw. The cost of most repairs is free, but there will be a charge assessed to replace missing components. Please direct any questions to you may have to lksilver@sbcglobal.net .
I will respond within 24 - 48 hours. The buyer is responsible for shipping costs when they mail the item back to me. |